The Independent Publisher
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In 1968 my high school part time job was rebuilding Electrolux and Kirby vacuum cleaners.
We had a customer drop off an Electrolux for repair. He picked it up later that day. When he got home he called and screamed at the owner, whom I might add was the honest man I ever met. The customer tried to disassemble the cleaner to make sure we did the work. He was stymied by the Phillip Head screws and accused us of using some special screws so he couldn’t check our work.
The owner tried to explain the Phillips Head was a common screw used in machinery so the screw driver wouldn’t slip out of the slot and scratch the chrome like a blade screwdriver would. It also provided more torque.
The customer never heard of the tool and threatened to file a complaint against the store.
The owner said you can buy a Phillips Head in any hardware store for a dollar. The customer screamed again and slammed the phone down.
I laughed at the moron, but my boss was visibly upset that someone thought he was dishonest.
We never heard from or saw him again.